Payment Policy

This Payment Policy outlines the terms and conditions related to payments on our grocery website, ensuring a smooth and transparent transaction process for our customers. Below are the key details of our payment policy:

1. Accepted Payment Methods:

Customers can make payments using the following methods:

Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

Net Banking (through various banks)

UPI Payments (Google Pay, PhonePe, Paytm, etc.)

Wallets (Paytm, PhonePe, Google Pay, etc.)

Cash on Delivery (COD) (If available in the customer’s region)

2. Payment Timeframe:

Full payment is required at the time of order placement.

For Cash on Delivery (COD) orders, payment will be collected at the time of delivery.

Any pending payments for COD orders should be paid in full before the delivery is processed.

3. Refund and Return Policy:

Refunds: In case of faulty products, incorrect deliveries, or cancellation before shipment, a full refund will be processed. Refunds will be made via the same payment method used during the purchase (typically within 1-2 business days).

Returns: Customers can return items within a specified period (usually 1-2 days) if the products are damaged, defective, or incorrect. All returned items must be in unused and original condition.

4. Late Payment Fees:

Late payments: If the customer has opted for a delayed payment method (e.g., COD) and fails to make payment at the time of delivery, a late payment fee may apply.

For pre-paid orders, payments must be made immediately at checkout to process the order.

5. Taxes:

All prices on the website are inclusive of applicable GST (Goods and Services Tax) and any other local taxes.

The final invoice will show a breakdown of the total amount, including taxes.

6. Order Cancellation:

Customers can cancel their order within a specified time frame (usually within 1-2 hours of placing the order) by contacting our customer service.

Once the order has been processed or shipped, cancellation is not possible.

7. Discounts, Promo Codes, and Offers:

If any promo codes or discounts are available, customers can apply them at checkout to avail of the offer. Only one promo code can be used per order.

Promo codes are valid only for specific products or for a limited period as per the terms mentioned.

8. Secure Payment Gateway:

All payments are processed through a secure payment gateway to ensure the safety of customer information. Customer details, including credit/debit card information, are encrypted to prevent unauthorized access.

9. Payment Confirmation:

Once the payment is successfully made, customers will receive an email or SMS confirmation with the order details and payment receipt.

If payment fails, the customer will be notified immediately, and the order will not be processed until the payment is successfully completed.

10. Special Rates for Bulk Orders:

For bulk orders or wholesale purchases, customized pricing and payment terms may be offered. Please contact our customer service for more information.

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This Payment Policy is designed to ensure that all transactions are carried out smoothly and securely. If you have any questions regarding payments or need assistance, please contact our customer service team.