Return & Refund Policy

Refund and Return Policy

1. Return Policy:

Freshness Guarantee: We strive to provide only the freshest vegetables. If any vegetables are found to be spoiled, damaged, or overripe upon delivery or purchase, they may be eligible for a return.

Return Period: Returns are accepted within 24 hours of purchase or delivery for fresh vegetables that are defective or damaged.

Conditions for Return: Vegetables must be unopened and unused to qualify for a return. For vegetables that are cut, opened, or consumed, no return will be accepted.

2. Refund Policy:

Eligibility for Refund: Refunds will be issued only for defective, spoiled, or incorrect items. If the product is in any way unsuitable for consumption (rotten, damaged), we will provide a full refund.

Refund Process: Refunds will be processed to the original payment method within 7 business days. You will receive a confirmation of the refund once processed.

Non-refundable Items: Once vegetables are consumed or if the condition is altered after purchase, no refunds will be provided.

3. Exchange Policy:

Fresh and Unopened Items: If you are not satisfied with your purchase, you can exchange fresh, unopened vegetables within 24 hours of purchase or delivery.

Wrong Product Delivered: If you receive the wrong vegetables, we will gladly exchange the product or issue a full refund.

4. How to Request a Return/Refund:

To request a return, refund, or exchange, please contact us within 24 hours of receiving your vegetables via:

Phone: [8826843098]

Email: [helpsoupygreen@gmail.com]

In-store: www.soupygreen.com

We may ask for a photo of the damaged or spoiled vegetables to process your request faster.

5. Conditions for Return/Refund:

You must provide the receipt or proof of purchase for all returns and refunds.

Only defective or damaged vegetables are eligible for return or refund. Fresh produce that is perishable and properly stored will not be eligible for return unless it shows quality issues at the time of ..

Important Notes:

Vegetables are perishable items, and returns or exchanges are only possible under specific circumstances (e.g., damaged or defective products).

We are committed to ensuring that our customers are satisfied with their purchase, and we encourage customers to inspect vegetables at the time of purchase or delivered 

This return and refund policy ensures that both the shop and the customers are clear about the terms under which returns and refunds are acceptable, while also considering the nature of the products involved.